Policy

Privacy Policy – Vetosx Raftaar

Effective Date: 11/06/2026
Company: Vetosx Raftaar Pvt. Ltd.

At Vetosx Raftaar, we value your privacy and are committed to protecting your personal information while providing fast and reliable food delivery services. This Privacy Policy explains how we handle orders, customer data, cancellations, and refund-related matters.

By using our service, you agree to the terms of this Privacy Policy.

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1. Order Cancellation Policy

Once an order is placed and confirmed, it is generally not allowed to be cancelled.

However, customers may cancel their order within 5 minutes of placing it.

•If the order has not yet started preparation, a full refund may be issued.

•Vetosx Raftaar reserves the right to refuse cancellation requests from users with repeated cancellation history.

•In such cases, accounts may also be suspended to prevent misuse of the service.

If an order is cancelled after the 5-minute window:

•A penalty of up to 100% of the order value may be charged.

•For prepaid orders, refund may be denied or adjusted against the penalty amount.

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2. Refund & Replacement Policy

Refunds or replacements may be provided in the following cases:

a) Order Cancellation (Early Stage)

If the order is cancelled before preparation begins, a full refund may be issued.

b) Food Quality Issues

If the food is undercooked, spoiled, or not meeting expected quality standards, customers may be eligible for a replacement or refund.

c) Incorrect Order

If wrong items are delivered or items are missing, customers may receive a refund or replacement.

d) Delivery Issues

If the order is not delivered due to operational or service-related issues, customers may receive up to a 100% refund or replacement order.

e) Item Unavailability

If items are unavailable at the time of order:

•Customers will be informed using the provided contact number.

•Customers may choose to cancel the order and receive up to a full refund.

•No penalty will be charged in such cases attributable to Vetosx Raftaar.

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3. Non-Refundable Situations

Refunds will not be provided in the following cases:

•Incorrect delivery address provided by the customer

•Customer unavailable at the time of delivery

•Order refused or not accepted by the customer

•Orders delivered successfully and accepted without complaint

•Issues arising from customer mistakes or incorrect information

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4. Conditions for Refunds

Refunds will only be issued for:

•Orders not delivered

•Verified food quality issues

•Missing or incorrect items

•Approved payment-related errors (overpayment or wrong payment)

Customers may be required to provide supporting proof such as photos, order details, or payment evidence.

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5. Refund Request Time Limit

All refund or payment-related claims must be submitted within 24 hours of order delivery.

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6. Contact Information

For refund requests, complaints, or support:

📞 Phone: 9861527254

📧 Email: vetosxraftaardelivers@gmail.com

Our support team is available to assist you with any concerns.

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7. Refund Processing Time

Approved refunds are generally processed within 2 business days, depending on your bank or payment provider.

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8. Disclaimer

By placing an order with Vetosx Raftaar Pvt. Ltd., you agree to this Privacy & Refund Policy.

We take pride in delivering high-quality food and reliable service. If any issue arises, we are committed to resolving it fairly through refund, replacement, or alternative solutions.

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9. Quality Assurance

We guarantee the quality of our food and service. If you are not satisfied with the quality of your order, please contact us immediately so we can take appropriate action.